At Thirteen Studios, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Items may be returned within 14 days of delivery. To be eligible for a return, products must be unused, in their original condition, and in the original packaging.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

Certain items, including final sale products, gift cards, and personalized items, may not be eligible for return or refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact us:

Thirteen Studios
408 Broadway, New York, NY 10013, United States

Phone: +1 (213) 575-3811

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM